First-Floor Twin Room
- 2 Single beds
Hotel · Hakone · Kanagawa
Hotel Marroad Hakone
A hot spring retreat in Hakone’s Gora Onsen district, with public baths, a sauna, and a free shuttle to make exploring easier.
- Hot spring public bath and open-air bath
- Free shuttle service to ease uphill walks
- 24-hour reception and free Wi-Fi in rooms
8.2
Great
351 reviews
Booking.com 8.2 · 351 reviews
About
Hotel Marroad Hakone
Hotel Marroad Hakone sits in the Gora Onsen district, a historic hot spring area in Hakone, Kanagawa. The property centres on relaxation, with a hot spring public bath, an open-air bath, and sauna facilities. It’s located 3.1 km from Hakonejinja Mototsumiya, a well-known shrine, and offers free shuttle service to help with the area’s hills.
Rooms range from twin and triple configurations to Japanese-style rooms with mountain views and balconies. The hotel provides a restaurant, bar, and lounge, plus practical touches like luggage storage, vending machines, and board games. With a 15:00–18:00 check-in window and 11:00 checkout, it suits travellers who plan their days around the onsen.
- No smoking on site
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Security
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Hot spring baths and sauna — A public hot spring bath, open-air bath, and sauna are on site, along with an onsen experience that guests repeatedly highlight.
- Free shuttle service — A complimentary shuttle helps guests reach Gora station and nearby spots, saving them uphill walks.
- Spacious rooms with views — Rooms are described as spacious and comfortable, with options like Japanese-style rooms and superior twins offering mountain views or balconies.
- Attentive, personal service — Staff are consistently praised for being attentive, greeting guests by name, and helping arrange transport and local information.
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Worth weighing
4 to weigh- Check-in window is narrow — Check-in is limited to 15:00–18:00, which may be restrictive for travellers arriving later in the evening.
- No pets allowed — The hotel does not accept pets, so those travelling with animals will need to look elsewhere.
- Value rating lower than rooms and service — The Value rating of 8.3 trails the Rooms (8.8) and Service (8.7) scores, suggesting some guests feel the price is high for what’s offered.
- Conventional decor in places — One review notes the hotel has vintage charm, but the overall rating for General (8.0) is the lowest category, suggesting the style may not appeal to everyone.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Triple Room
- Sleeping arrangements for 3 persons
Twin Room
- 2 Single beds
- Courtyard view
- Shower
- Non-smoking
- Bathtub
Japanese-Style Room
- 1 King-size bed,2 Single beds
- Mountain view
- Shower
- Non-smoking
- Heating
Superior Twin Room
- 2 Single beds
- Mountain view
- Shower
- Non-smoking
- Heating
Superior Triple Room
- Sleeping arrangements for 3 persons
- Mountain view
- Non-smoking
Deluxe Room
- Non-smoking
Deluxe Suite
- Non-smoking
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Bath & Wellness
- Sauna
- Hot spring bath
- Open-air bath
- Public Bath
Food & Drink
- Restaurant
- Bar/ Lounge area
- Tea and coffee facilities
- Electric kettle
- Vending machines
- Welcome drink
Room Comfort
- Air conditioning
- Heating
- Soundproofed rooms
- Dressing area
- Terrace
- Flat-screen TV
- Carpeted floor
- Free toiletries
Services & Facilities
- 24-hour reception
- Luggage storage
- Safe deposit box
- Free shuttle service
- Board games
- Key access
Safety & Policies
- Security
- Smoke detectors
- Fire extinguishers
- No smoking on site
- No pets allowed
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.2/10 from 351 reviews
Booking.com · 8.2 · 351 reviews
8.2Verified guest“The onsen experience was lovely, with crisp yukatas and a shuttle that ran right on time.”
8.2Verified guest“After a long day of exploring, the hot springs were exactly what I needed. The staff were genuinely attentive and the free shuttle saved me from a tiring uphill walk.”
8.2Verified guest“The staff were amazing, always greeting me and remembering my name. The onsen was clean and relaxing after a day in Hakone.”
8.2Verified guest“The onsen had a chill vibe. The staff treated me like family and the meals at the hotel restaurant were delicious.”
8.2Verified guest“The outdoor hot spring bath offered a unique, relaxing soak with fine views. Our family appreciated the spacious room, and the shuttle made exploring with our baby very convenient.”
8.2Verified guest“The hotel has vintage charm with lovely decor and serene aesthetics. It was easy for me as a senior guest, with thoughtful seating areas and a handy shuttle to explore the surroundings.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Gora Onsen District: The hotel sits in the Gora Onsen district, known for its hot springs and historic ryokan atmosphere. The area is a short shuttle ride from Gora station, where you can pick up the cable car for mountain views.
Hakonejinja Mototsumiya: This shrine is located 3.1 km from the hotel, a manageable distance by shuttle or car. It’s a key cultural site in the Hakone area, often combined with a day of sightseeing.
1320 Gora, Hakone, Kanagawa, 250-0408, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-18:00
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 38 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 18:00, and check-out is by 11:00.
Is parking available at the hotel?
Yes, parking is available on site.
Does the hotel have a hot spring bath?
Yes, the hotel offers a hot spring public bath, an open-air bath, and sauna facilities.
Are pets allowed at Hotel Marroad Hakone?
No, pets are not allowed at the property.
Does the hotel provide a shuttle service?
Yes, there is a free shuttle service available to help you get around the area.
Is there Wi-Fi in the rooms?
Yes, free Wi-Fi is available in the rooms.
The bottom line
A solid choice for travellers wanting an onsen-focused stay in Hakone, with strong service and a shuttle that makes the hills manageable. The narrow check-in window and no-pets policy are worth noting.
8.2Best for onsen lovers and those who value attentive service over modern design.
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